Returns & Refunds Policy

Quality Guarantee

We offer a 1 Year 100% Money Back Quality Guarantee for any product faults. We will simply require explanation and evidence of the fault to help us process this and learn from the incident. Please contact us in relation to this if need be.

 

Returns

Our standard returns policy lasts 30 days. We are happy to process any returns during this period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sent back to us.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, however, we can make exceptions at our discretion.

Non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back before contacting us.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@vanmate.co

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vanmate.co to arrange the return.

 

Shipping

To return your product, you should mail your product to: Fulfillment Crowd. Please contact us for the exact shipping details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.